Nick Huffman

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

Learn about meetings and how to use them. Please note: This article applies to all users. What is covered in this article?  Start a Meeting Add Attendees to Meetings Navigate the Meeting Form Sta...

Learn how to assign a new Action Step. Please note: this article is primarily for users with a Coach role and above.   On the Touchpoint Dashboard, search for a user by typing a name into the...

Learn how to submit a lesson plan so you can receive feedback from your coach! Please note: this article is primarily for users with a teacher role at districts with the Lesson Plan Feedback Feat...

Learn how to navigate the Resource Library and add resources that can be shared across your school or network! Please note: This article is intended for all users at schools that utilize the Reso...

Learn how Grow can be your platform for hosting PD session sign-up, and logging professional learning hours!   Note: The professional development feature enables schools and districts to integrat...