What should I do if I can't log in?

Learn what to do if you've received an invalid login message when trying to log in

Please note: This article applies to all users.

If you receive an invalid login message, there are a couple of steps you can take to get logged in!

Forgot Password

To reset your password, click Forgot Password on the login page. This prompts you to enter your email address (usually your school email) and sends a link to that email address that allows you to reset your password. If you don't see the email, check your spam folder! When resetting your password, make sure your password is at least 8 characters long with at least 1 lowercase letter, 1 uppercase letter, and 1 number.

If All Else Fails, We're Here For You!

If you continue to have trouble, feel free to reach out to us with the contact information provided below. Someone on the Grow team will be more than happy to help you get logged in!

Do you need more information?

Click the Support and Feedback button or email us at [e-mail]